Apple Health steps aren’t synced correctly.

WellGo app. doesn’t sync manual-input data to prevent unfair data.
This checklist is to solve problem about syncing device calculating data.

Solution1: When iPhone’s “”HealthCare”” app doen doesn’t show steps. (iPhone gets data from HealthCare)
1. Open HealthCare => check if steps have numbers
2.iPhone’s setting => Privacy => Motion & Fitness =>Turn on Fitness Tracking
3.Setting =>Gerneral =>Background Update => On (Wifi and mobile data) => Turn on Well Go

Solution2: Permission
Setting => Privacy =>HealthCare =>allow active energy and distance for Steps, Walking and Ranking

Solution3: Apple Watch Users
If you are using Apple Watch, change priority of data source to Apple Watch.
How to prioritize data sources

Solution4: Re-install
If the problem is not solved by above solutions, please uninstall WellGo app. and install again.
The data is stored in server and not cleared by this operation.

other:
Please refer to the following setting instractions:
https://files.wellgo.jp/pdf/smartphone_manual_en.pdf