FAQ
- Distance Change Validation
- Huawei Healthcare data is not synced correctly
- How can I move WellGo data to a new smart phone?
- Apple Health steps aren’t synced correctly.
- Google Fit steps aren’t synced correctly.
- How can I record sleeping hours?
- I cannot receive email
- How to allow email reception on your mobile carriers(NTT,softbank,au)
- Fitbit data is not synced correctly
- How can I link Android or iPhone data?
- Garmin data is not synced correctly
- I had a medical checkup but no points were awarded.
- In Life log linkage setting-> Life log acquisition destination, there are four choices: Health Care, fitbit, Garmin, Xiaomi/haumi. Which should I chose?
- How can I change my email address for my account?
- Can a manager know who links to his/her smartphone app?
- Is it possible to link more than one devices to an account?
- Where can I change my password?
- Can I change my nickname? If I can, how?
- Who are the public health nurses that I am consulting in the chat function? Is my privacy protected?
- In life log ranking, what do “weekend” and “this week” exactly mean?
- Please explain the contents of medical questionnaires.
- Please explain the total health ranking in detail.
- My body age jumped up. Why?
- How do you calculate a body age?
- Can we use the app on a tablet?
- Data of my HealthCare are not inherited to my new phone.
- When I install the WellGo app, it displays the setting options for location: “Not allow”, “Always allow”, “Allow only while using this app”, but which should I chose?
- I have downloaded an WellGo app in Apple Store but cannot set it up.
- Can I share data with WellGo from my Apple Watch?
- Is it necessary to update an app?
- I exchanged my points to an Amazon voucher but don’t know how to receive it.
- I answered the questions but points haven’t been added yet. Doesn’t it sum up right after?
- I have taken medical checkups but points are not added to my account.
- Can you send a voucher of Baskin Robbins by post?
- Can you please let me know how to check the voucher numbers of all the vouchers I’ve got?
- When I try to display a gift voucher, it says”Please see on your smart phone.” What app should I download though?
- Can not I use my points on a laptop?
- I made a team but it is not shown in other employees’ displays. How can I fix it?
- Is it possible for one person to belong to two teams
- If I join a team, will my lifelog-ranking be ranking within the team or versus other teams
- Is it possible to make multiple teams and compete daily steps and distance? If it is, let me know how.
- It seems team members cannot interact with each other. What’s the purpose of setting teams?
- I received an email saying “There is a new application for joining your team.” How can I approve it?
- If I register a personal e-mail adress for a new external registration, are e-mails sent to my company’s email as they’ve been? Also, does it affect on the linkage with daily step count?
- Is there any way I can check the ranking within our branch office’s team?
- I don’t receive an account activation email after sign up.
- I forgot my e-mail address and password, and cannot log in to external website of WellGo.
- How can I register my wife/husband?
- Can I see my page outside the office on my personal tablet or another device?
- I put a wrong insurance card number.